General conditions of sale

GENERAL CONDITIONS OF SALE

These general terms and conditions of sale (hereinafter the "General Terms and Conditions") apply to any purchase made by an Internet user / natural person (hereinafter the "CUSTOMER") on the website https://www.ciment.paris/ (hereinafter the "SITE") from CIMENT, SAS, having its registered office at 122 rue de Colombes 92600 Asnières sur Seine, France, email: contact@ciment.paris, registered in the Nanterre trade and companies register, SIRET number: 85049732200014 and with the Chamber of Commerce and Industry. (hereinafter the "SELLER").

IMPORTANT

Any order placed on the SITE necessarily implies the unreserved acceptance by the CUSTOMER of these general conditions of sale.

Article 1. Definitions

The terms used below have the following meanings in these General Conditions:

“CUSTOMER”: means the SELLER’s co-contractor, who guarantees that he or she has the status of consumer as defined by French law and case law. As such, it is expressly provided that this CUSTOMER acts outside of any usual or commercial activity.

“DELIVERY”: means the first presentation of the PRODUCTS ordered by the CUSTOMER to the delivery address indicated when ordering.

“PRODUCTS”: means all products available on the SITE.

“TERRITORY”: means Metropolitan FRANCE (excluding DOM/TOM).

Article 2. Purpose

These General Conditions govern the sale by the SELLER to its CUSTOMERS of the PRODUCTS.

The CUSTOMER is clearly informed and acknowledges that the SITE is aimed at consumers and that professionals must contact the SELLER's sales department in order to benefit from separate contractual conditions.

Article 3. Acceptance of the general conditions

The CUSTOMER undertakes to read these General Conditions carefully and accept them, before proceeding to payment for an order for PRODUCTS placed on the SITE.

These General Conditions are referenced at the bottom of each page of the SITE by means of a link and must be consulted before placing the order. The CUSTOMER is invited to read carefully, download, print the General Conditions and keep a copy.

The SELLER advises the CUSTOMER to read the General Conditions for each new order, the latest version of said Conditions applying to any new order of PRODUCTS.

By clicking on the first button to place the order and then on the second to confirm the order, the CUSTOMER acknowledges having read, understood and accepted the General Conditions without limitation or condition.

Article 4. Purchase of products on the site

To be able to purchase a PRODUCT, the CUSTOMER must be at least 18 years old and have legal capacity or, if a minor, be able to provide proof of the agreement of their legal representatives.

The CUSTOMER will be asked to provide information that can identify them by completing the form available on the SITE. The symbol (*) indicates mandatory fields that must be completed for the CUSTOMER's order to be processed by the SELLER. The CUSTOMER can check the status of their order on the SITE. DELIVERIES can, where applicable, be tracked using the online tracking tools of certain carriers. The CUSTOMER can also contact the SELLER's sales department at any time by email at contact@lechaudronaplumes.fr to obtain information on the status of their order.

The information that the CUSTOMER provides to the SELLER when placing an order must be complete, accurate, and up-to-date. The SELLER reserves the right to ask the CUSTOMER to confirm, by any appropriate means, their identity, eligibility, and the information provided.

Article 5. Orders

Article 5.1 Characteristics of the products

The SELLER undertakes to present the essential characteristics of the PRODUCTS (on the information sheets available on the SITE) and the mandatory information that the CUSTOMER must receive under applicable law (in these General Conditions).

The CUSTOMER undertakes to read this information carefully before placing an order on the SITE.

Unless expressly stated otherwise on the SITE, all PRODUCTS sold by the SELLER are new and comply with current European legislation and the standards applicable in France.

Article 5.2. Order procedure

PRODUCT orders are placed directly on the SITE. To place an order, the CUSTOMER must follow the steps described below (please note, however, that depending on the CUSTOMER's home page, the steps may differ slightly).

5.2.1. Selection of PRODUCTS and purchasing options

The CUSTOMER must select the PRODUCT(S) of their choice by clicking on the PRODUCT(S) concerned and choosing the desired characteristics and quantities. Once the PRODUCT has been selected, the PRODUCT is placed in the CUSTOMER's shopping cart. The latter can then add as many PRODUCTS as they wish to their cart.

5.2.2. Orders

Once the PRODUCTS have been selected and placed in the shopping cart, the CUSTOMER must click on the cart and check that the contents of their order are correct. If the CUSTOMER has not yet done so, they will then be asked to identify themselves or register.

Once the CUSTOMER has validated the contents of the basket and has identified himself/herself/registered, an automatically completed online form will be displayed to him/her, summarizing the price, applicable taxes and, where applicable, delivery costs.

The CUSTOMER is invited to check the contents of his order (including the quantity, characteristics and references of the PRODUCTS ordered, the billing address, the payment method and the price) before validating its contents.

The CUSTOMER can then proceed to payment for the PRODUCTS by following the instructions on the SITE and providing all the information necessary for invoicing and DELIVERY of the PRODUCTS. For PRODUCTS for which options are available, these specific references appear when the correct options have been selected. Orders placed must include all the information necessary for the proper processing of the order.

The CUSTOMER must also select the chosen delivery method.

5.2.3. Acknowledgment of receipt

Once all the steps described above are completed, a page appears on the SITE to acknowledge receipt of the CUSTOMER's order. A copy of the order acknowledgment is automatically sent to the CUSTOMER by email, provided that the email address provided through the registration form is correct.

The SELLER does not send any order confirmation by post or fax.

5.2.4. Billing

During the ordering process, the CUSTOMER must enter the information necessary for invoicing (the (*) sign will indicate the mandatory fields that must be completed for the CUSTOMER's order to be processed by the SELLER).

The CUSTOMER must in particular clearly indicate all information relating to DELIVERY, in particular the exact DELIVERY address, as well as any possible access code to the DELIVERY address.

The CUSTOMER must then specify the chosen payment method.

Neither the order form that the CUSTOMER establishes online, nor the acknowledgment of receipt of the order that the SELLER sends to the CUSTOMER by email constitutes an invoice. Regardless of the order or payment method used, the CUSTOMER will receive the original invoice upon DELIVERY of the PRODUCTS, inside the package.

5.3. Date of order

The order date is the date on which the SELLER acknowledges receipt of the order online. The deadlines indicated on the SITE only begin to run from this date.

5.4. Prices

For all PRODUCTS, the CUSTOMER will find on the SITE prices displayed in euros including all taxes, as well as the applicable delivery costs (depending on the weight of the package, excluding packaging and gifts, the DELIVERY address and the carrier or mode of transport chosen).

The prices of the SELLER's suppliers are subject to change. Consequently, the prices indicated on the SITE may change. They may also be modified in the event of special offers or sales.

The prices indicated are valid, except in the event of a serious error. The applicable price is the one indicated on the SITE on the date the order is placed by the CUSTOMER.

5.5. Availability of PRODUCTS

The unavailability of a PRODUCT is generally indicated on the page of the PRODUCT concerned. CUSTOMERS may also be informed by the SELLER of the restocking of a PRODUCT.

In any event, if unavailability was not indicated at the time of ordering, the SELLER undertakes to inform the CUSTOMER without delay if the PRODUCT is unavailable.

The SELLER may, at the request of the CUSTOMER:

Either offer to ship all PRODUCTS at the same time as soon as the out-of-stock PRODUCTS become available again,

Either proceed with a partial shipment of the PRODUCTS available initially, then the shipment of the remainder of the order when the other PRODUCTS are available, subject to clear information concerning the additional transport costs which may be incurred,

Either offer an alternative PRODUCT of equivalent quality and price, accepted by the CUSTOMER.

If the CUSTOMER decides to cancel his order for unavailable PRODUCTS, he will obtain a refund of all sums paid for the unavailable PRODUCTS no later than thirty (30) days from payment.

Article 6. Right of withdrawal

The terms of the right of withdrawal are provided for in the “withdrawal policy”, a policy available in Appendix 1 of these terms and conditions and accessible at the bottom of each page of the SITE via a hyperlink.

Article 7. Payment

7.1. Payment methods

The CUSTOMER can pay for their PRODUCTS online on the SITE using the methods offered by the SELLER.

The CUSTOMER guarantees to the SELLER that he holds all the authorizations required to use the chosen payment method.

The SELLER will take all necessary measures to guarantee the security and confidentiality of data transmitted online as part of online payment on the SITE.

It is hereby specified that all payment information provided on the SITE is transmitted to the SITE's bank and to Stripe and is not processed on the SITE.

7.2. Payment Date

In the event of a single payment by credit card, the CUSTOMER's account will be debited as soon as the PRODUCTS order is placed on the SITE.

If the CUSTOMER decides to cancel his order for unavailable PRODUCTS, the refund will be made in accordance with the last paragraph of article 5.5 of these General Conditions.

7.3. Delay or refusal of payment

If the bank refuses to debit a card or other means of payment, the CUSTOMER must contact the SELLER's Customer Service in order to pay for the order by any other valid means of payment.

In the event that, for any reason whatsoever, opposition, refusal or other, the transmission of the flow of money owed by the CUSTOMER proves impossible, the order will be cancelled and the sale automatically terminated.

Article 8. Proof and Archiving

Any contract concluded with the CUSTOMER corresponding to an order for an amount greater than 120 euros including tax will be archived by the SELLER for a period of ten (10) years in accordance with article L. 134-2 of the Consumer Code.

The SELLER agrees to archive this information in order to ensure monitoring of transactions and to produce a copy of the contract at the request of the CUSTOMER.

In the event of a dispute, the SELLER will have the opportunity to prove that its electronic tracking system is reliable and that it guarantees the integrity of the transaction.

Article 9. Transfer of ownership

The SELLER remains the owner of the PRODUCTS delivered until their full payment by the CUSTOMER.

The above provisions do not prevent the transfer to the CUSTOMER, at the time of receipt by him, or by a third party designated by him other than the carrier, of the risks of loss or damage to the PRODUCTS subject to the retention of title, as well as the risks of damage that they may cause.

Article 10. Delivery

The terms of DELIVERY of the PRODUCTS are provided for in the “delivery policy” referred to in Appendix 2 hereof.

Article 11. Packaging

The PRODUCTS will be packaged in accordance with current transport standards, in order to guarantee maximum protection for the PRODUCTS during DELIVERY. CUSTOMERS undertake to respect the same standards when returning PRODUCTS under the conditions set out in Appendix 1 'Withdrawal Policy'.

Article 12. Guarantees

12.1. Guarantee of conformity

Article L.211-4 of the Consumer Code: "The seller is required to deliver goods that conform to the contract and is liable for any lack of conformity existing at the time of delivery. He is also liable for any lack of conformity resulting from the packaging, assembly instructions or installation when this has been made his responsibility by the contract or has been carried out under his responsibility."

Article L.211-5 of the Consumer Code: To comply with the contract, the goods must:

1° Be suitable for the use usually expected of a similar good and, where applicable:

– correspond to the description given by the seller and possess the qualities that the latter presented to the buyer in the form of a sample or model;

– present the qualities that a buyer can legitimately expect in view of the public statements made by the seller, by the producer or by his representative, in particular in advertising or labeling;

2° Or present the characteristics defined by mutual agreement by the parties or be suitable for any special use sought by the buyer, brought to the attention of the seller and which the latter has accepted.

The SELLER is required to deliver a compliant PRODUCT, i.e. suitable for the expected use of a similar good and corresponding to the description given on the SITE. This conformity also assumes that the PRODUCT has the qualities that a buyer can legitimately expect in view of the public statements made by the SELLER, including in advertisements and on labels.

In this context, the SELLER may be liable for defects of conformity existing at the time of delivery and for defects of conformity resulting from the packaging, assembly instructions or installation when this has been placed in its charge or has been carried out under its responsibility.

The action resulting from the lack of conformity is prescribed by two (2) years from the delivery of the PRODUCT. (Article L.211-12 of the Consumer Code)

In the event of a lack of conformity, the CUSTOMER may request the replacement or repair of the PRODUCT, at their discretion. However, if the cost of the CUSTOMER's choice is clearly disproportionate to the other possible option, taking into account the value of the PRODUCT or the extent of the defect, the SELLER may provide a refund, without following the option chosen by the CUSTOMER.

In the event that a replacement or repair is not possible, the SELLER undertakes to refund the price of the PRODUCT within 30 days of receipt of the returned PRODUCT and in exchange for the return of the PRODUCT by the CUSTOMER to the address which will be communicated to him by email.

Finally, the CUSTOMER is exempt from providing proof of the existence of the lack of conformity of the PRODUCT during the six (6) months following delivery of the goods.

It is specified that this legal guarantee of conformity applies independently of the commercial guarantee granted, where applicable, on the PRODUCTS.

12.2. Guarantee against hidden defects

The SELLER is bound by the warranty for hidden defects in the PRODUCT sold which render it unfit for the use for which it is intended, or which reduce this use so much that the CUSTOMER would not have acquired it, or would have paid a lower price for it, if he had been aware of them. (Article 1641 of the Civil Code)

This guarantee allows the CUSTOMER who can prove the existence of a hidden defect to choose between reimbursement of the price of the PRODUCT if it is returned and reimbursement of part of its price, if the PRODUCT is not returned.

In the event that a replacement or repair is impossible, the SELLER undertakes to refund the price of the PRODUCT within 30 days of receipt of the returned PRODUCT and in exchange for the return of the PRODUCT by the CUSTOMER to the address communicated to him by email. The action resulting from latent defects must be brought by the CUSTOMER within two (2) years from the discovery of the defect. (Paragraph 1 of Article 1648 of the Civil Code)

Article 13. Liability

The SELLER shall not be held liable under any circumstances in the event of non-performance or poor performance of contractual obligations attributable to the CUSTOMER, in particular when entering their order.

The SELLER shall not be held liable, or considered to have failed to comply with these terms and conditions, for any delay or non-performance, when the cause of the delay or non-performance is linked to a case of force majeure as defined by the case law of the French courts and tribunals.

It is further specified that the SELLER does not control the websites that are directly or indirectly linked to the SITE. Consequently, it excludes all liability for the information published there. Links to third-party websites are provided for informational purposes only and no guarantee is provided regarding their content.

Article 14. Personal data

The SELLER collects personal data about its Customers on the SITE, including through cookies. CUSTOMERS can disable cookies by following the instructions provided by their browser.

The data collected by the SELLER is used to process orders placed on the SITE, manage the CUSTOMER's account, analyze orders and, if the CUSTOMER has chosen this option, send them commercial prospecting mailings, newsletters, promotional offers and/or information on special sales, unless the CUSTOMER no longer wishes to receive such communications from the SELLER.

The CUSTOMER's data is kept confidential by the SELLER for the purposes of the contract, its execution and in compliance with the law.

CUSTOMERS may unsubscribe at any time by accessing their account or by clicking on the hyperlink provided for this purpose at the bottom of each offer received by email.

The data may be communicated, in whole or in part, to the SELLER's service providers involved in the ordering process. For commercial purposes, the SELLER may transfer the names and contact details of its CUSTOMERS to its business partners, provided that the latter have given their prior consent when registering on the SITE.

The SELLER will specifically ask CUSTOMERS if they wish their personal data to be disclosed. CUSTOMERS may change their mind at any time on the SITE or by contacting the SELLER.

The SELLER may also ask its CUSTOMERS if they wish to receive commercial solicitations from its partners.

In accordance with Law No. 78-17 of January 6, 1978 relating to data processing, files and freedoms, the CLIENT has the right to access, rectify, oppose (for legitimate reasons) and delete their personal data. They can exercise this right by sending an email to the address: contact@ciment.paris or by sending a letter to 122 rue de Colombes 92600 Asnières sur Seine.

It is specified that the CUSTOMER must be able to prove his identity, either by scanning an identity document or by sending the SELLER a photocopy of his identity document.

Article 15. Complaints

The SELLER provides the CUSTOMER with a “Customer Telephone Service” at the following number: (non-premium rate number).

Any written complaint from the CLIENT must be sent to the following address: 122 rue de Colombes 92600 ASNIERES SUR SEINE

Article 16. Intellectual Property

All visual and audio elements of the SITE, including the underlying technology used, are protected by copyright, trademark law and/or patents.

These elements are the exclusive property of the SELLER. Any person who publishes a website and wishes to create a direct hyperlink to the SITE must request the SELLER's authorization in writing.

This authorization from the SELLER will not be granted definitively under any circumstances. This link must be removed at the SELLER's request. Hypertext links to the SITE that use techniques such as framing or in-line linking are strictly prohibited.

Article 17. Validity of the General Conditions

Any change in the legislation or regulations in force, or any decision of a competent court invalidating one or more clauses of these General Conditions shall not affect the validity of these General Conditions. Such a change or decision shall in no way authorize CUSTOMERS to disregard these General Conditions.

Any conditions not expressly addressed herein will be governed in accordance with the custom of the retail sector, for companies whose head office is located in France.

Article 18. Modification of the General Conditions

These General Conditions apply to all purchases made online on the SITE, as long as the SITE is available online.

The General Conditions are dated precisely and may be modified and updated by the SELLER at any time. The applicable General Conditions are those in force at the time of the order.

Changes to the Terms and Conditions will not apply to PRODUCTS already purchased.

Article 19. Jurisdiction and applicable law

These General Conditions as well as the relations between the CUSTOMER and the SELLER are governed by French law.

In the event of a dispute, only the French courts will have jurisdiction.

However, prior to any recourse to an arbitral or state court, negotiation in a spirit of loyalty and good faith will be preferred with a view to reaching an amicable agreement in the event of any dispute relating to this contract, including relating to its validity.

The party wishing to implement the negotiation process must inform the other party by registered letter with acknowledgment of receipt, indicating the elements of the conflict. If, after a period of fifteen (15) days, the parties are unable to reach an agreement, the dispute will be submitted to the competent jurisdiction designated below.

Throughout the negotiation process and until its conclusion, the parties shall refrain from taking any legal action against each other and for the dispute that is the subject of the negotiation. As an exception, the parties are authorized to refer the matter to the summary court or to request the issuance of an order upon request. Any action before the summary court or the implementation of a procedure upon request shall not entail any waiver by the parties of the amicable settlement clause, unless expressly requested otherwise.

The consumer also has the option of bringing proceedings before the court of the place where he resided at the time of the conclusion of the contract or the occurrence of the harmful event.

In accordance with Ordinance 2015-1033 of 20/08/2015 and Implementing Decree 2015-1382 of 30/10/2015, any dispute or litigation referred to as a consumer dispute, subject to Article L152-2 of the Consumer Code, may be settled amicably through mediation with Médiation – Vivons Mieux ensemble. To submit your dispute to the mediator, you must:

• fill out the form on the website https://www.mediation-vivons-mieux-ensemble.fr ,
• send your request by regular or registered mail to Mediation – Let’s Live Better Together – 465 Avenue de la Libération 54 000 Nancy
• mediation@vivons-mieux-ensemble.fr

Regardless of the method used to contact Médiation – Vivons Mieux ensemble, your request must contain the following information: your postal, email and telephone contact details; as well as the full name and address of Ciment; a brief statement of the facts and proof of the prior steps taken with Ciment.

European online dispute resolution platform:

https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home.show&lng=FR

APPENDIX 1

WITHDRAWAL POLICY

Principle of withdrawal

The CUSTOMER has the right in principle to return or restore the PRODUCT to the SELLER or to a person designated by the latter, without undue delay, and at the latest within fourteen (14) days following communication of his decision to withdraw, unless the SELLER offers to recover the PRODUCT himself.

Withdrawal period

The withdrawal period expires fourteen (14) calendar days after the day on which the CUSTOMER, or a third party other than the carrier and designated by the CUSTOMER, takes physical possession of the PRODUCT.

In the event that the CUSTOMER has ordered several PRODUCTS via a single order resulting in several DELIVERIES (or in the case of an order for a single PRODUCT delivered in several batches), the withdrawal period will expire fourteen (14) calendar days after the day on which the CUSTOMER, or a third party other than the carrier and designated by the CUSTOMER, takes physical possession of the last PRODUCT delivered.

Notification of the right of withdrawal

To exercise his right of withdrawal, the CUSTOMER must notify his decision to withdraw from this contract by means of an unambiguous declaration to: 122 rue de Colombes 92600 ASNIERES SUR SEINE or contact@ciment.paris

He can also use the form below:

WITHDRAWAL FORM

To the attention of Solène Lebon, 122 rue de Colombes

SELLER's phone number*:

SELLER's email address*: contact@ciment.paris

I hereby notify you of my withdrawal from the contract for the sale of the PRODUCT below:

PRODUCT Reference

Invoice number:

Purchase order number:

– Ordered on [____________]/received on [________________]

– Payment method used:

– Name of the CUSTOMER and, where applicable, the beneficiary of the order:

– CLIENT address:

- Delivery address :

– Signature of the CLIENT (except in the case of transmission by email)

- Date

In order for the withdrawal period to be respected, the CUSTOMER must send their communication relating to the exercise of the right of withdrawal before the withdrawal period expires.

Effects of withdrawal

In the event of withdrawal by the CUSTOMER, the SELLER undertakes to reimburse all sums paid, including delivery costs without undue delay and, in any event, no later than fourteen (14) days from the day on which the SELLER is informed of the CUSTOMER's wish to withdraw.

The SELLER will make the refund using the same means of payment as the CUSTOMER used for the initial transaction, unless the CUSTOMER expressly agrees to a different means; in any event, this refund will not incur any costs for the customer.

The SELLER may defer reimbursement until receipt of the goods or until the CUSTOMER has provided proof of shipment of the goods, the date retained being that of the first of these facts.

Return Policy

The CUSTOMER must, without undue delay and, in any event, no later than fourteen (14) days after communicating his decision to withdraw from this contract, return the goods to the address which will be communicated to him by email.

This deadline is deemed to have been met if the CUSTOMER returns the goods before the expiry of the fourteen-day period.

Return costs

The CUSTOMER must bear the direct costs of returning the goods.

Condition of the returned item

The PRODUCT must be returned in accordance with the SELLER's instructions and must include all accessories delivered.

The CUSTOMER is only liable for any depreciation of the product resulting from handling other than that necessary to establish the nature, characteristics and proper functioning of the PRODUCT. In other words, the CUSTOMER may test the PRODUCT but may be held liable if it carries out handling other than that which is necessary.

Exclusions from the right of withdrawal

The right of withdrawal is excluded in the following cases:

Supply of goods or services whose price depends on fluctuations in the financial market

Supply of goods made according to the CUSTOMER's specifications or clearly personalized

Supply of goods liable to deteriorate or expire rapidly

Supply of sealed audio or video recordings or software that were unsealed after delivery

Newspaper, periodical, magazine (except subscription contract)

Provision of accommodation services other than for residential purposes, transport of goods, car rental, catering or services related to leisure activities if the offer provides for a specific date or period of performance

Supply of goods which by their nature are inseparably mixed with other items

Supplies of sealed goods which cannot be returned for reasons of health protection or hygiene and which have been unsealed by the CUSTOMER after DELIVERY

the supply of alcoholic beverages, the price of which was agreed upon at the time of conclusion of the sales contract, the delivery of which can only be made after 30 days and the actual value of which depends on fluctuations in the market beyond the control of the SELLER

Supply of digital content not supplied in a dematerialized form if the performance has begun with the express prior consent of the consumer, who has also acknowledged that he will thereby lose his right of withdrawal

contracts concluded at a public auction

APPENDIX 2

DELIVERY POLICY

Delivery area

The PRODUCTS offered can be delivered to mainland France, Europe and the rest of the world.

The PRODUCTS are shipped to the delivery address(es) that the CUSTOMER will have indicated during the ordering process.

Shipping time

The lead times for preparing an order and then issuing the invoice, before shipping the PRODUCTS in stock, are mentioned on the SITE. These lead times do not include weekends or public holidays.

An electronic message will be automatically sent to the CUSTOMER at the time of dispatch of the PRODUCTS, provided that the electronic address appearing in the registration form is correct.

Delivery times & costs

During the ordering process, the SELLER indicates to the CUSTOMER the possible delivery times and methods for the PRODUCTS purchased.

Shipping costs are calculated based on the delivery method. The amount of these costs will be due by the CUSTOMER in addition to the price of the PRODUCTS purchased.

Details of delivery times and costs are detailed on the SITE.

DELIVERY Terms

By Colissimo: the package will be delivered to the CUSTOMER in their mailbox without a signature.

By tracked letter: the package will be delivered to the CUSTOMER in their mailbox without signature.

In case of absence, a calling card will be left for the CUSTOMER, to allow them to collect their parcel from their post office.

DELIVERY Problems

The CUSTOMER is informed of the delivery date set when he chooses the carrier, at the end of the online ordering procedure, before confirming the order.

It is specified that deliveries will be made within a maximum of thirty (30) days. Failing this, the CUSTOMER must formally notify the SELLER to deliver within a reasonable time and in the event of non-delivery within this time, the CUSTOMER may terminate the contract.

The SELLER will reimburse, without undue delay from receipt of the termination letter, the CUSTOMER the total amount paid for the PRODUCTS, including taxes and delivery costs, using the same payment method used by the CUSTOMER to purchase the PRODUCTS.

The SELLER is responsible until delivery of the PRODUCT to the CUSTOMER. In the event of damage or partial loss, the CUSTOMER is entitled to refuse the package but must explicitly make a reservation to the carrier. It is reminded that the CUSTOMER has a period of three (3) days to notify the carrier of any damage or partial loss noted upon delivery.